Careers

JOB TITLE:  Clinical Research Coordinator

DEPARTMENT: Clinical

POSITION SUMMARY: 

The Study Coordinator works independently providing study coordination including screening of potential research participants for protocol eligibility, and participating in the informed consent process. Responsible for accurate and timely source documents, data collection, documentation, entry, and reporting including timely response to sponsor queries. Responsible for compiling and reporting on each study including information related to protocol activity, accrual data, and other research information. Ensures compliance with all federal and local agencies including the Food and Drug Administration (FDA) and local Institutional Review Board (IRB).

ESSENTIAL FUNCTIONS

Ability to work effectively and efficiently, must be self-directed and motivated, ability to prioritize and meet deadlines, highly detailed oriented, skills to effectively communicate with patients, family members, medical personnel, sponsors and physician owners.

Essential Computer Applications: Strong computer skills, including but not limited to the knowledge of a Clinical Trial Management System (CTMS), Electronic Document Management System (EDMS), and MS-Office products such as Excel and Word

RESPONSIBILITIES

• Coordinate and manage all the daily activities of the study; Ensure study activities follow established protocol.
• Perform all physical measurements on study subjects, as well as biospecimen collection and processing; Assure study interventions are completed per protocol; Serve as a liaison between the study subjects and the investigators concerning any problems or adverse events including out of range vitals, etc.;
• Recruit, screen, and interview study subjects, ensuring eligibility and understanding of the study; Explain and obtain the informed consent to the subjects; schedule participants for research visits and procedures.
• In collaboration with the physician and other medical personnel, documents thoroughly on Case Report Forms (CRFs) the following; changes in research participant condition, adverse events, concomitant medication use, protocol compliance, response to study drug.
• Maintains accurate source documents related to all research procedures. Responsible for accurate and timely data collection, documentation, entry, and reporting including timely response to sponsor queries.
• Schedules and participates in monitoring and auditing activities.
• Notifies investigators about concerns regarding data quality and study conduct.
• Works closely with a regulatory coordinator or directly with the Institutional Review Board (IRB) to submit initial applications, amendments, continuing reviews, Adverse Events, Serious Adverse Events, protocol deviations, and Safety Letters in accordance with local and federal guidelines.
• May involve other regulatory / Institutional Review Board duties, budgeting duties, and assisting with research participant billing and reconciliation.
• Ensures compliance with all federal and local agencies including the Food and Drug Administration (FDA) and local Institutional Review Board.
• Maintains research practices using Good Clinical Practice (GCP) guidelines.
• Maintains strict research participant confidentiality according to HIPAA regulations and applicable law.
• Coordinates training and education of other personnel.
• Participates in centralized activities such as auditing, Standard Operating Procedure development, etc.
• Plans and coordinates strategies for increasing research participant enrollment, and/or improving clinical research efficiency.
• May identify new research opportunities and present to investigators.
• Participates in required training and education programs.
• Willingness to work evenings or to vary hours in order to coordinate study visits, juggling of multiple tasks/responsibilities, and good organizational skills.

Education: B.A./B.S. degree (or equivalent combination of education and experience) in Health Sciences or related field; CITI and GCP training a plus.

Experience: Two (2) years minimum experience in clinical trials required; Ophthalmology background a plus.

License/Certifications:

ACRP/SoCRA certification required

Phlebotomy certification a plus

Schedule: Monday – Friday with occasional evening and weekend required

Shift: Day Shift

Hours: 7:30am – 5:00pm

Job Type: Full-time

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.

Department: Clinical
Job Status: Active
FLSA Status: Non-Exempt Work Schedule: Monday-Friday 7:45am-6pm

POSITION SUMMARY

Job Status: Full-Time
Reports To: Clinical Manager

Amount of Travel Required: Occasionally to other onsite PEC offices

Positions Supervised: None

Ophthalmic Assistant

The Ophthalmic Assistant is responsible for daily patient care and clinical flow. Requires good understanding of the ophthalmic practice while working directly with the patient and physician. Performs screening and diagnostic testing. Requires knowledge of medical instrumentation and its proper care and usage needed. Accurately gathers and records information in EMR.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Maintains punctual and consistent patient work up to assure patients are seen on time. (minimum of 3 patient work ups per hour)
• Efficiently and accurately interview patients and document histories.
• Demonstrate accuracy and working knowledge of eye anatomy, disease, symptoms, and ocular medications.

• Accurately perform Lensometry, Visual Acuity, Refractions, Confrontational Visual Fields, Evaluation of Motility, Pupillary function test, Pachymetry, Angle Assessment, Applanation Tonometry, Stereo testing, Color Plates, Axial Length measurement, Corneal Topography, Contact Lens Evaluation.
• Has a working understanding of Lenstar, IOL Master, Argos Automated Visual Fields, fundus photos, OCT, and Nidek refraction system.
• Has basic knowledge of contact lenses.
• Utilize proper eye drop technique and sterility.
• Understands and uses proper sterile techniques.
• Utilizes proper universal precaution and adheres to office policies for occupational safety.
• Understands characteristics of common anterior segment disorders and lid conditions.
• Understands and communicates well to patients about common surgical procedures.
• Understands and follows procedures for surgical and procedural consents.
• Displays consistent professionalism and positive rapport with fellow employees, patients, and cooperates with supervisory staff and physicians.
• Knowledge of EMR system and how to properly record the exam.
• Scribes readily when physician desires and available to physician when needed.
• Demonstrates flexibility in job assignment.
• Takes pride and ownership in success and image of PEC, Inc.
• Reviews physician generated instructions with patients.
• Maintains job required certifications.
• Understands and demonstrates care and maintenance of ophthalmic instruments and equipment including reporting and documenting all equipment maintenance problems.
• Patient is highly interactive and requires extensive interaction during screening processes.
• Must have knowledge of medical terminology.
• Maintaining patient confidentiality.
• Ability to attend required meetings.
• Demonstrate flexibility in job assignment.
• Assist with Research Department as needed/as directed by Clinical Management.
• Perform additional duties as assigned.

POSITION QUALIFICATIONS Competency Statement(s)

• Adaptability – Ability to adapt to change in the workplace.
• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Decision Making – Ability to make critical decisions while following company procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Empathetic – Ability to appreciate and be sensitive to the feelings of others.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES
Education: High School Diploma or Equivalent

Experience: Prior experience in a healthcare or customer service related setting preferred.

Computer Skills: Ability to efficiently operate computers and research, as needed. Comfortable with Microsoft Office

Certifications & Licenses: N/A

Other Requirements:

• Excellent attendance required to maintain efficient clinical processes.
• Highly motivated and willing to work extra as needed.
• Ability to learn how to operate ophthalmic equipment.
• Ability to obtain knowledge and skills in clinic and through educations courses.
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JOB TITLE: Phone Operator/Scheduling Coordinator

DEPARTMENT: Clinical

REPORTS TO: Clinical Director & Daily Operations Manager

POSITION SUMMARY:
Responsible for answering and triaging incoming calls, taking messages and scheduling appointments, mailing new patient packets, medical records release, verifying and entering patient demographics and insurance information, requesting referral information and office notes, tracking and mailing missed appointment letters.

ESSENTIAL FUNCTIONS

• Answers calls in a prompt, professional and polite manner.
• Answer and triage calls accordingly.
• Schedule patient appointments, verify demographic information and confirm/update insurance information.
• Write triage details (symptoms & onset) and forward to medical records.
• Handle inquiries about insurances accepted (vision plans), office hours, services, locations, exam fees, doctor information and payment options.
• Enter referral information into the computer system.
• Prepare and mail new patient packets.
• Assist in other clerical duties as able and requested.
• Responds easily to routine requests for information.
• Ensures that all messages are clearly written and distributed promptly and appropriately.
• Maintains patient confidentiality at all times.
• Cooperates and communicates with all departments.
• Responsible for providing Worker’s Compensation information to the billing office
• Responsible for missed appointment log processing
• Responsible for sending patients through financial counselor
• Office duties include receiving and processing faxes, mail distribution, ordering supply items, managing stock on encounter & HIPAA forms
• Attending required meetings.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Minimum Education Requirements

• High school diploma

Minimum Background Requirements

• Position requires patient, physician, referral source and vendor contact, and therefore individual must exhibit pleasant manners, be professional in conduct, and have the ability to listen patiently and communicate clearly.
• Must represent PEC standards of high efficiency and decorum.

POSITION QUALIFICATIONS

• Interacts well with people.
• Demonstrated listening skills.
• Speaks in a low tone of voice so other telephone conversations are not interrupted.
• Skill in operating computer and answering multi-line phone system.
• Must be able to communicate person to person and via telephone.
• Ability to quickly draw conclusions from moderate to complex verbal communications.
• Position requires accuracy, thoroughness, and an understanding of multi-specialty medical practice procedures and policies.
• There must be a willingness and desire to learn by instruction from management, coworkers and physicians.
• Must have the ability to learn about services and terminology.
• Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice.

PHYSICAL DEMANDS

• Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day. Must be able to push/pull/lift/carry 15lbs or less – on a frequent basis, daily. 

• Visual Acuity – Average visual acuity is required.
• Auditory Acuity – Average acuity required.  Must be able to communicate person to person and via telephone.
• Hand/Eye Coordination – Must be able to adequately perform the use of computer/business equipment.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.