JOB TITLE: Surgery Coordinator
REPORTS TO: Doctors on location, managers and practice administrator
Responsible for scheduling ophthalmic surgeries at the ambulatory surgery center and local hospitals.
Serves as liaison between patient and surgeon, facility, pre-op staff, etc.
Position requires good understanding of ophthalmic practice and insurance coverage.
Requires considerable attention to detail and timely follow through.
Ability to communicate with patients, surgeons, co-workers and supervisor is critical.
Must be able to adhere to work schedule and work overtime as needed.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Maintains surgical schedules for surgeons.
- Communicates with patients about:
- Pre-Op testing and visits
- Insurance Requirements
- Surgical Consents (consents compliant with OMIC & Medicare)
- Facility Ownership Disclosure (surgery center)
- Transportation Requirements
- Dilation Effects and Pre-cautions
- Payment options and Financial Hardship Assistance
- Treatment Plans disclosing financial obligations
- Contacts facilities for scheduling.
- Arranges for pre-op testing.
- Schedules pre-op visits.
- Calls for necessary insurance pre-authorizations.
- Coordinates paperwork.
- Maintains updates to surgery consent forms, surgery records, fax cover sheets and any other documents used for the purpose coordinating surgery and referrals
- Schedules testing and confirm Dr. receives results (blood work, MRI/CT Scans, etc.)
- Schedules outside referrals and confirms appointment was kept.
- Prepare surgery packets / surgery post-op kits
- Demonstrates flexibility in job assignments and work hours.
- Attends required meetings.
- Maintains patient confidentiality.
- Position is highly interactive, and requires extensive patient, physician, referral source and vendor interaction, therefore individual must exhibit pleasant manners, be professional in conduct, and have the ability to listen patiently and communicate clearly.
- Excellent attendance required to maintain efficient clinical processes.
- Highly motivated and willing to work extra when needed.
- Ability to manage multiple projects simultaneously.
- Well-organized with strong attention to detail.
- Ability to write legibly and spell accurately.
- Thrives in high paced environment and easily adjusts to change.
- Ability to work quickly and efficiently while maintaining accuracy.
- Must represent PEC standards of high productivity and appropriateness.
- Consistently schedules surgery days to the mutual satisfaction of the patient, the surgeon and the facility staff.
- Communicates to the patients in a manner that instills understanding and confidence about their upcoming procedure.
- Has a working understanding of IOL Calculations.
- Understands characteristics of surgical procedures performed by the practice physicians.
- Understands and communicates well to patients about surgical procedures performed by the practice physicians.
- Understands and follows procedures for surgical and procedural consents.
- Understands and follows procedures affecting compliance, liability and confidentiality.
- Displays consistent professionalism.
- Is energetic and empathetic with patients.
- Consistently display positive rapport with fellow employees.
- Cooperates with supervisory staff and physicians.
- Takes pride and ownership in success and image of PEC.
- Demonstrates initiative in accomplishing practice goals in a timely manner.
- Must be able to adhere to work schedule and work additional hours when necessary for efficient clinical operations.
SKILLS & ABILITIES:
- High school diploma
Prior experience in a healthcare or customer service-related setting preferred.
- Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice.
Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day. Must be able to push/pull/lift/carry 15lbs or less frequently throughout the day. Good vision, hearing, sense of touch and ability to wear personal protective equipment is also required.
Physical ability to assist and/or lift patients that are unable to stand, walk, and sit on their own including using the lavatory and getting in/out of vehicles, waiting room chairs, exam chairs, and wheelchairs.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.