Careers

JOB TITLE:

Visual Field/Contact Lens Technician

Reports to:

Physicians, Clinical Management & Imaging Dept. Supervisor

Locations:

Lynchburg & Bedford facility 

Summary of Responsibilities
Responsible for efficiently performing daily visual field testing and contact lens training.  Position requires good understanding of visual field-testing parameters. Knowledge of contact lens insertion and removal technique and proper care and disinfection standards for all lens material used in the practice. Ability to communicate with patients, co-workers and supervisor is critical. Must be willing to help in all areas and understand the need for efficient use of time.

List of Responsibilities/Duties

• Performs visual field testing efficiently & accurately as directed by the physician.
• Performs contact lens insertion & removal training and instructs patient on proper care of contact lenses.
• Schedules appropriate follow up visit as directed by the physician.
• Prioritizing when necessary & asking for help when appropriate.
• Notifies Imaging Dept. Supervisor when supplies are needed to operate VF machine.
• Perform daily and weekly backup procedure on visual field machine as indicated by operations manual.
• Immediately reports faulty equipment to Imaging Dept. Supervisor.
• Cross training of technicians as indicated by Clinical Management & Imaging Dept. Supervisor.
• Willingness to work alone, in a dimly lit environment, with minimal interaction with others
• Attending required meetings.
• Maintaining patient confidentiality.
• Demonstrates flexibility in job assignment.
• Takes pride and ownership in success and image of PEC, Inc.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

SKILLS & ABILITIES:

• High school diploma.
• Prior experience in a healthcare or customer service related setting preferred.
• Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice.
• Position is highly interactive and requires excellent attendance.
• Ability to manage your own caseload of patients.
• Legible handwriting and accurate spelling.
• Ability to demonstrate excellent and effective communication and organizational skills.

PHYSICAL DEMANDS

• Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day.
• Must be able to push/pull/lift/carry 15lbs or less frequently throughout the day. Good vision, good hearing, sense of touch and ability to wear personal protective equipment is also required. Must be able to alternate between a dark or dimly lit work environment and bright indoor lighting throughout the day.
• Physical ability to assist and/or lift patients that are unable to stand, walk, and sit on their own including using the lavatory and getting in/out of vehicles, waiting room chairs, exam chairs, and wheelchairs.

Job Description                                 

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.

JOB TITLE: 

Ophthalmic Assistant/Technician/Scribe   

DEPARTMENT:

Clinical  

REPORTS TO:

Management Team

POSITION SUMMARY: 

Works directly with the patient and the ophthalmologist, accurately gathers and accurately records information. 

Performs screening and diagnostic testing and maintains efficient patient flow. Other duties may include assisting in surgery, ordering supplies, OSHA/Compliance and patient care triage.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Maintains punctual and consistent patient work up to assure patients are seen on time. Minimum of 3 patient work ups per hour
• Efficiently and accurately interviews patients and documents histories. 
• Demonstrates accuracy and working knowledge of eye anatomy, disease, symptoms and ocular medications. 
• Accurately performs:
• • Lensometry
  •  
  • Visual Acuity
  • Refractions
  • Confrontation Visual Fields
  • Evaluation of Motility 
  • Pupillary function test
  • Pachymetry
  • Angle Assessment
  • Applanation Tonometry

• • Stereo testing
  • Color Plates
  • Axial Length measurement 
  • Corneal Topography
  • Contact Lens Evaluation
• Has a working understanding of Lenstar, Verion, Automated Visual Fields, fundus photos, OCT, and Nidek refraction system. 
• Has basic knowledge of contact lenses. 
• Utilizes proper eye drop technique and sterility. 
• Understands and uses proper sterile technique. 
• Utilizes proper universal precaution and adheres to office policies for occupational safety. 
• Understands characteristics of common anterior segment disorders and lid conditions. 
• Understands and communicates well to patients about common surgical procedures. 
• Maintains patient confidentiality at all times. 
• Understands and follows procedures for surgical and procedural consents. 
• Displays consistent professionalism and positive rapport with fellow employees and cooperates with supervisory staff and physicians.
• Is energetic and empathetic with patients.  
• Understands role in the team effort and demonstrates initiative in accomplishing practice goals. 
• Scribes readily when doctor desires and available to physicians when needed. 
• Demonstrates flexibility in job assignment. 
• Takes pride and ownership in success and image of PEC, Inc. 
• Reviews physician-generated instructions with patients. 
• Maintains job required certifications.
• Understands and demonstrates care and maintenance of ophthalmic instruments and equipment including reporting and documenting all equipment maintenance problems.
• Attending required meetings.

   

POSITION QUALIFICATIONS

Competency Statement(s) 

• Position is highly interactive, and requires extensive patient interaction during screening processes.

• Excellent attendance required to maintain efficient clinical processes. 

• Exceptional communication and interpersonal skills.
• Highly motivated and willing to work extra when needed.
• Ability to manage multiple projects simultaneously. 
• Well-organized with strong attention to detail.
• Ability to write legibly and spell accurately.
• Thrives in high paced environment and easily adjusts to change.
• Ability to work quickly and efficiently while maintaining accuracy.
• Position requires patient, physician, referral source and vendor contact, and therefore individual must exhibit pleasant manners, be professional in conduct, and have the ability to listen patiently and communicate clearly. 
• Must represent PEC standards of high productivity and appropriateness of behavior and conduct.

SKILLS & ABILITIES:

• High school diploma. 
• Prior experience in a healthcare or customer service related setting preferred.
• The ability to learn how to operate ophthalmic equipment.
• The ability to obtain knowledge and skills in the clinic and through educational courses.
• Adequate vision, hearing and hand eye dexterity to perform necessary clinical duties.
• Light to dark adaption – ability to work in dimly lit work environment and to transition from dark to light throughout the day without difficulty or effect.   
• Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice. 

Medical Scribe position.  In addition to outstanding customer service skills the position requires accuracy, thoroughness, and the ability to multi-task in a fast paced environment.  The position also requires the ability to stand up to 70% of the work day.  Responsibilities include working directly with the physician during the patient examination, directing the physician to ensure efficient patient flow, documenting the physicians findings throughout the exam, documenting the assessment (diagnosis including status) and treatment plan for each diagnosis, documenting risks and benefits discussed between physician and patient, documenting the return visit plan, initialing the medical record, verifying the encounter form is completed with all charges, diagnosis, return visit, and physicians signature.  

ESSENTIAL SKILLS AND ABILITIES:

1. Exceptional communication and interpersonal skills.
2. Ability to manage multiple projects simultaneously. 
3. Well-organized with strong attention to detail.
4. Thrives in high paced environment and easily adjusts to change.
5. Ability to work quickly and efficiently while maintaining accuracy.
6. Ability to stand for long periods of time throughout the day.
7. Ability to write legibly and spell accurately.
8. Adequate vision, hearing and hand eye dexterity to perform necessary clinical duties.
9. Dark adaption – ability to work in dimly lit work environment and to transition from dark to light throughout the day without difficulty.   

PHYSICAL DEMANDS for Ophthalmic Assistant/Technician/Scribe   

• Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day.  Must be able to push/pull/lift/carry 15lbs or less frequently throughout the day. Good vision, hearing, sense of touch and ability to wear personal protective equipment is also required.

• Physical ability to assist and/or lift patients that are unable to stand, walk, and sit on their own including using the lavatory and getting in/out of vehicles, waiting room chairs, exam chairs, and wheelchairs. 

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.

JOB TITLE:  Surgery Coordinator   

DEPARTMENT: Clinical  

REPORTS TO:  Doctors on location, managers and practice administrator

POSITION SUMMARY: 

Responsible for scheduling ophthalmic surgeries at the ambulatory surgery center and local hospitals.

Serves as liaison between patient and surgeon, facility, pre-op staff, etc.  

Position requires good understanding of ophthalmic practice and insurance coverage. 

Requires considerable attention to detail and timely follow through. 

Ability to communicate with patients, surgeons, co-workers and supervisor is critical. 

Must be able to adhere to work schedule and work overtime as needed.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Maintains surgical schedules for surgeons.
• Communicates with patients about:
• Scheduling
•  Pre-Op testing and visits
• Insurance Requirements 
• Surgical Consents (consents compliant with OMIC & Medicare)
• Facility Ownership Disclosure (surgery center)
• Transportation Requirements
• Dilation Effects and Pre-cautions
• Payment options and Financial Hardship Assistance
• Treatment Plans disclosing financial obligations 
• Contacts facilities for scheduling.
• Arranges for pre-op testing. 
• Schedules pre-op visits. 
• Calls for necessary insurance pre-authorizations. 
• Coordinates paperwork. 
• Maintains updates to surgery consent forms, surgery records, fax cover sheets and any other documents used for the purpose coordinating surgery and referrals
• Schedules testing and confirm Dr. receives results (blood work, MRI/CT Scans, etc.)
• Schedules outside referrals and confirms appointment was kept.
• Prepare surgery packets / surgery post-op kits
• Demonstrates flexibility in job assignments and work hours.
• Attends required meetings.
• Maintains patient confidentiality. 

POSITION QUALIFICATIONS

Competency Statement(s) 

• Position is highly interactive, and requires extensive patient, physician, referral source and vendor interaction, therefore individual must exhibit pleasant manners, be professional in conduct, and have the ability to listen patiently and communicate clearly. 
• Excellent attendance required to maintain efficient clinical processes. 
• Highly motivated and willing to work extra when needed.
• Ability to manage multiple projects simultaneously. 
• Well-organized with strong attention to detail.
• Ability to write legibly and spell accurately.
• Thrives in high paced environment and easily adjusts to change.
• Ability to work quickly and efficiently while maintaining accuracy.
• Must represent PEC standards of high productivity and appropriateness.
• Consistently schedules surgery days to the mutual satisfaction of the patient, the surgeon and the facility staff.
• Communicates to the patients in a manner that instills understanding and confidence about their upcoming procedure.
• Has a working understanding of IOL Calculations. 
• Understands characteristics of surgical procedures performed by the practice physicians.
• Understands and communicates well to patients about surgical procedures performed by the practice physicians.
• Understands and follows procedures for surgical and procedural consents.
• Understands and follows procedures affecting compliance, liability and confidentiality. 
• Displays consistent professionalism.
• Is energetic and empathetic with patients.
• Consistently display positive rapport with fellow employees.
• Cooperates with supervisory staff and physicians.
• Takes pride and ownership in success and image of PEC.
• Demonstrates initiative in accomplishing practice goals in a timely manner.
• Must be able to adhere to work schedule and work additional hours when necessary for efficient clinical operations.

SKILLS & ABILITIES:

• High school diploma 
  Prior experience in a healthcare or customer service-related setting preferred.
• Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice. 

PHYSICAL DEMANDS

Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day.  Must be able to push/pull/lift/carry 15lbs or less frequently throughout the day. Good vision, hearing, sense of touch and ability to wear personal protective equipment is also required.
Physical ability to assist and/or lift patients that are unable to stand, walk, and sit on their own including using the lavatory and getting in/out of vehicles, waiting room chairs, exam chairs, and wheelchairs. 
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.

JOB TITLE: Telephone Service Representative Health Information Specialist

DEPARTMENT: Clinical

REPORTS TO: Clinical Director & Daily Operations Manager

POSITION SUMMARY:
Responsible for answering and triaging incoming calls, taking messages and scheduling appointments, mailing new patient packets, medical records release, verifying and entering patient demographics and insurance information, requesting referral information and office notes, tracking and mailing missed appointment letters.

ESSENTIAL FUNCTIONS

• Answers calls in a prompt, professional and polite manner.
• Answer and triage calls accordingly.
• Schedule patient appointments, verify demographic information and confirm/update insurance information.
• Write triage details (symptoms & onset) and forward to medical records.
• Handle inquiries about insurances accepted (vision plans), office hours, services, locations, exam fees, doctor information and payment options.
• Enter referral information into the computer system.
• Prepare and mail new patient packets.
• Assist in other clerical duties as able and requested.
• Responds easily to routine requests for information.
• Ensures that all messages are clearly written and distributed promptly and appropriately.
• Maintains patient confidentiality at all times.
• Cooperates and communicates with all departments.
• Responsible for providing Worker’s Compensation information to the billing office
• Responsible for missed appointment log processing
• Responsible for sending patients through financial counselor
• Office duties include receiving and processing faxes, mail distribution, ordering supply items, managing stock on encounter & HIPAA forms
• Attending required meetings.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Minimum Education Requirements

• High school diploma

Minimum Background Requirements

• Position requires patient, physician, referral source and vendor contact, and therefore individual must exhibit pleasant manners, be professional in conduct, and have the ability to listen patiently and communicate clearly.
• Must represent PEC standards of high efficiency and decorum.

POSITION QUALIFICATIONS

• Interacts well with people.
• Demonstrated listening skills.
• Speaks in a low tone of voice so other telephone conversations are not interrupted.
• Skill in operating computer and answering multi-line phone system.
• Must be able to communicate person to person and via telephone.
• Ability to quickly draw conclusions from moderate to complex verbal communications.
• Position requires accuracy, thoroughness, and an understanding of multi-specialty medical practice procedures and policies.
• There must be a willingness and desire to learn by instruction from management, coworkers and physicians.
• Must have the ability to learn about services and terminology.
• Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice.

PHYSICAL DEMANDS

• Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day. Must be able to push/pull/lift/carry 15lbs or less – on a frequent basis, daily. 
• Visual Acuity – Average visual acuity is required.
• Auditory Acuity – Average acuity required.  Must be able to communicate person to person and via telephone.
• Hand/Eye Coordination – Must be able to adequately perform the use of computer/business equipment.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.

JOB TITLE:  Clinical Research Coordinator

DEPARTMENT: Clinical

POSITION SUMMARY: 

The Study Coordinator works independently providing study coordination including screening of potential research participants for protocol eligibility, and participating in the informed consent process. Responsible for accurate and timely source documents, data collection, documentation, entry, and reporting including timely response to sponsor queries. Responsible for compiling and reporting on each study including information related to protocol activity, accrual data, and other research information. Ensures compliance with all federal and local agencies including the Food and Drug Administration (FDA) and local Institutional Review Board (IRB).

ESSENTIAL FUNCTIONS

 Ability to work effectively and efficiently, must be self-directed and motivated, ability to prioritize and meet deadlines, highly detailed oriented, skills to effectively communicate with patients, family members, medical personnel, sponsors and physician owners.

Essential Computer Applications: Strong computer skills, including but not limited to the knowledge of a Clinical Trial Management System (CTMS), Electronic Document Management System (EDMS), and MS-Office products such as Excel and Word

RESPONSIBILITIES

• Coordinate and manage all the daily activities of the study; Ensure study activities follow established protocol.
• Perform all physical measurements on study subjects, as well as biospecimen collection and processing; Assure study interventions are completed per protocol; Serve as a liaison between the study subjects and the investigators concerning any problems or adverse events including out of range vitals, etc.;
• Recruit, screen, and interview study subjects, ensuring eligibility and understanding of the study; Explain and obtain the informed consent to the subjects; schedule participants for research visits and procedures.
• In collaboration with the physician and other medical personnel, documents thoroughly on Case Report Forms (CRFs) the following; changes in research participant condition, adverse events, concomitant medication use, protocol compliance, response to study drug.
• Maintains accurate source documents related to all research procedures. Responsible for accurate and timely data collection, documentation, entry, and reporting including timely response to sponsor queries.
• Schedules and participates in monitoring and auditing activities.
• Notifies investigators about concerns regarding data quality and study conduct.
• Works closely with a regulatory coordinator or directly with the Institutional Review Board (IRB) to submit initial applications, amendments, continuing reviews, Adverse Events, Serious Adverse Events, protocol deviations, and Safety Letters in accordance with local and federal guidelines.
• May involve other regulatory / Institutional Review Board duties, budgeting duties, and assisting with research participant billing and reconciliation.
• Ensures compliance with all federal and local agencies including the Food and Drug Administration (FDA) and local Institutional Review Board.
• Maintains research practices using Good Clinical Practice (GCP) guidelines.
• Maintains strict research participant confidentiality according to HIPAA regulations and applicable law.
• Coordinates training and education of other personnel.
• Participates in centralized activities such as auditing, Standard Operating Procedure development, etc.
• Plans and coordinates strategies for increasing research participant enrollment, and/or improving clinical research efficiency.
• May identify new research opportunities and present to investigators.
• Participates in required training and education programs.
• Willingness to work evenings or to vary hours in order to coordinate study visits, juggling of multiple tasks/responsibilities, and good organizational skills.

Education: B.A./B.S. degree (or equivalent combination of education and experience) in Health Sciences or related field; CITI and GCP training a plus.

Experience: Two (2) years minimum experience in clinical trials required; Ophthalmology background a plus.

License/Certifications:

ACRP/SoCRA certification required

Phlebotomy certification a plus

Schedule: Monday – Friday with occasional evening and weekend required

Shift: Day Shift

Hours: 7:30am – 5:00pm

Job Type: Full-time

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.