Join Our Team!

Piedmont Eye Center, for 50 years, has maintained our commitment to provide the highest quality medical and surgical eye care for our community.  This is possible through the compassion, dedication, and teamwork of our staff.  We are committed to being the area’s most comprehensive primary eye care provider while maintaining a personal approach to care for our patients. We are always accepting applications. If you are interested in joining our team, please apply using the form below and indicate what position you are applying for.

We are an equal opportunity employer.


  • Max. file size: 50 MB.
    Please attach your resume here.
  • Max. file size: 50 MB.
    Please attach your resume here.
  • This field is for validation purposes and should be left unchanged.


Available Opportunities

Ophthalmic Assistant/Technician/Scribe


Ophthalmic Assistant/Technician/Scribe   




Management Team


Works directly with the patient and the ophthalmologist, accurately gathers and accurately records information. 

Performs screening and diagnostic testing and maintains efficient patient flow. Other duties may include assisting in surgery, ordering supplies, OSHA/Compliance and patient care triage.


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Maintains punctual and consistent patient work up to assure patients are seen on time. Minimum of 3 patient work ups per hour
  • Efficiently and accurately interviews patients and documents histories. 
  • Demonstrates accuracy and working knowledge of eye anatomy, disease, symptoms and ocular medications. 
  • Accurately performs:
    • Lensometry
    • Visual Acuity
    • Refractions
    • Confrontation Visual Fields
    • Evaluation of Motility 
    • Pupillary function test
    • Pachymetry
    • Angle Assessment
    • Applanation Tonometry
    • Stereo testing
    • Color Plates
    • Axial Length measurement 
    • Corneal Topography
    • Contact Lens Evaluation
  • Has a working understanding of Lenstar, Verion, Automated Visual Fields, fundus photos, OCT, and Nidek refraction system. 
  • Has basic knowledge of contact lenses. 
  • Utilizes proper eye drop technique and sterility. 
  • Understands and uses proper sterile technique. 
  • Utilizes proper universal precaution and adheres to office policies for occupational safety. 
  • Understands characteristics of common anterior segment disorders and lid conditions. 
  • Understands and communicates well to patients about common surgical procedures. 
  • Maintains patient confidentiality at all times. 
  • Understands and follows procedures for surgical and procedural consents. 
  • Displays consistent professionalism and positive rapport with fellow employees and cooperates with supervisory staff and physicians.
  • Is energetic and empathetic with patients.  
  • Understands role in the team effort and demonstrates initiative in accomplishing practice goals. 
  • Scribes readily when doctor desires and available to physicians when needed. 
  • Demonstrates flexibility in job assignment. 
  • Takes pride and ownership in success and image of PEC, Inc. 
  • Reviews physician-generated instructions with patients. 
  • Maintains job required certifications.
  • Understands and demonstrates care and maintenance of ophthalmic instruments and equipment including reporting and documenting all equipment maintenance problems.
  • Attending required meetings.



Competency Statement(s) 

  • Position is highly interactive, and requires extensive patient interaction during screening processes.
  • Excellent attendance required to maintain efficient clinical processes. 
  • Exceptional communication and interpersonal skills.
  • Highly motivated and willing to work extra when needed.
  • Ability to manage multiple projects simultaneously. 
  • Well-organized with strong attention to detail.
  • Ability to write legibly and spell accurately.
  • Thrives in high paced environment and easily adjusts to change.
  • Ability to work quickly and efficiently while maintaining accuracy.
  • Position requires patient, physician, referral source and vendor contact, and therefore individual must exhibit pleasant manners, be professional in conduct, and have the ability to listen patiently and communicate clearly. 
  • Must represent PEC standards of high productivity and appropriateness of behavior and conduct.


  • High school diploma. 
  • Prior experience in a healthcare or customer service related setting preferred.
  • The ability to learn how to operate ophthalmic equipment.
  • The ability to obtain knowledge and skills in the clinic and through educational courses.
  • Adequate vision, hearing and hand eye dexterity to perform necessary clinical duties.
  • Light to dark adaption – ability to work in dimly lit work environment and to transition from dark to light throughout the day without difficulty or effect.   
  • Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice. 

Medical Scribe position.  In addition to outstanding customer service skills the position requires accuracy, thoroughness, and the ability to multi-task in a fast paced environment.  The position also requires the ability to stand up to 70% of the work day.  Responsibilities include working directly with the physician during the patient examination, directing the physician to ensure efficient patient flow, documenting the physicians findings throughout the exam, documenting the assessment (diagnosis including status) and treatment plan for each diagnosis, documenting risks and benefits discussed between physician and patient, documenting the return visit plan, initialing the medical record, verifying the encounter form is completed with all charges, diagnosis, return visit, and physicians signature.  


  1. Exceptional communication and interpersonal skills.
  2. Ability to manage multiple projects simultaneously. 
  3. Well-organized with strong attention to detail.
  4. Thrives in high paced environment and easily adjusts to change.
  5. Ability to work quickly and efficiently while maintaining accuracy.
  6. Ability to stand for long periods of time throughout the day.
  7. Ability to write legibly and spell accurately.
  8. Adequate vision, hearing and hand eye dexterity to perform necessary clinical duties.
  9. Dark adaption – ability to work in dimly lit work environment and to transition from dark to light throughout the day without difficulty.   

PHYSICAL DEMANDS for Ophthalmic Assistant/Technician/Scribe   

  • Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day.  Must be able to push/pull/lift/carry 15lbs or less frequently throughout the day. Good vision, hearing, sense of touch and ability to wear personal protective equipment is also required.


  • Physical ability to assist and/or lift patients that are unable to stand, walk, and sit on their own including using the lavatory and getting in/out of vehicles, waiting room chairs, exam chairs, and wheelchairs. 


Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.

Clinical Research Coordinator

JOB TITLE:  Clinical Research Coordinator



The Study Coordinator works independently providing study coordination including screening of potential research participants for protocol eligibility, and participating in the informed consent process. Responsible for accurate and timely source documents, data collection, documentation, entry, and reporting including timely response to sponsor queries. Responsible for compiling and reporting on each study including information related to protocol activity, accrual data, and other research information. Ensures compliance with all federal and local agencies including the Food and Drug Administration (FDA) and local Institutional Review Board (IRB).


 Ability to work effectively and efficiently, must be self-directed and motivated, ability to prioritize and meet deadlines, highly detailed oriented, skills to effectively communicate with patients, family members, medical personnel, sponsors and physician owners.

Essential Computer Applications: Strong computer skills, including but not limited to the knowledge of a Clinical Trial Management System (CTMS), Electronic Document Management System (EDMS), and MS-Office products such as Excel and Word


  • Coordinate and manage all the daily activities of the study; Ensure study activities follow established protocol.
  • Perform all physical measurements on study subjects, as well as biospecimen collection and processing; Assure study interventions are completed per protocol; Serve as a liaison between the study subjects and the investigators concerning any problems or adverse events including out of range vitals, etc.;
  • Recruit, screen, and interview study subjects, ensuring eligibility and understanding of the study; Explain and obtain the informed consent to the subjects; schedule participants for research visits and procedures.
  • In collaboration with the physician and other medical personnel, documents thoroughly on Case Report Forms (CRFs) the following; changes in research participant condition, adverse events, concomitant medication use, protocol compliance, response to study drug.
  • Maintains accurate source documents related to all research procedures. Responsible for accurate and timely data collection, documentation, entry, and reporting including timely response to sponsor queries.
  • Schedules and participates in monitoring and auditing activities.
  • Notifies investigators about concerns regarding data quality and study conduct.
  • Works closely with a regulatory coordinator or directly with the Institutional Review Board (IRB) to submit initial applications, amendments, continuing reviews, Adverse Events, Serious Adverse Events, protocol deviations, and Safety Letters in accordance with local and federal guidelines.
  • May involve other regulatory / Institutional Review Board duties, budgeting duties, and assisting with research participant billing and reconciliation.
  • Ensures compliance with all federal and local agencies including the Food and Drug Administration (FDA) and local Institutional Review Board.
  • Maintains research practices using Good Clinical Practice (GCP) guidelines.
  • Maintains strict research participant confidentiality according to HIPAA regulations and applicable law.
  • Coordinates training and education of other personnel.
  • Participates in centralized activities such as auditing, Standard Operating Procedure development, etc.
  • Plans and coordinates strategies for increasing research participant enrollment, and/or improving clinical research efficiency.
  • May identify new research opportunities and present to investigators.
  • Participates in required training and education programs.
  • Willingness to work evenings or to vary hours in order to coordinate study visits, juggling of multiple tasks/responsibilities, and good organizational skills.

Education: B.A./B.S. degree (or equivalent combination of education and experience) in Health Sciences or related field; CITI and GCP training a plus.

Experience: Two (2) years minimum experience in clinical trials required; Ophthalmology background a plus.


ACRP/SoCRA certification required

Phlebotomy certification a plus

Schedule: Monday – Friday with occasional evening and weekend required

Shift: Day Shift

Hours: 7:30am – 5:00pm

Job Type: Full-time

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.

Insurance & Billing Coordinator

JOB TITLE: Insurance & Billing Coordinator

This is an Insurance Department representative position responsible for filing insurance claims, managing patient accounts and answering inquires on account status and charges from ophthalmology patients. Piedmont Eye Center insurance department representatives are responsible for collecting and entering claim information, posting insurance and patient payments and following up on unpaid and rejected claims. Also responsible for documenting all customer interactions in the appropriate computer system. This is an intermediate-level position and these representatives work out of our insurance department in Lynchburg, VA. This is a full-time position with working hours of 8:00am-5pm. Representative reports to the Office Manager.

We hire individuals who have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks.


* Enters information necessary for insurance claims such as patient insurance ID, diagnosis and treatment codes and modifiers and provider information. Insures that claim information is concise, complete, and accurate.

* Submits insurance claims to clearinghouses or individual insurance companies electronically or via paper CMS-1500 form.

* Answers patient questions on patient responsible portions, copays, deductibles, write-offs, etc. Resolves patient complaints or explains why certain services are not covered.

* Follows up with insurance companies on unpaid or rejected claims. Resolves issues and re-submits claims.

* Prepares appeal letters to insurance carriers when not in agreement with claim denial. Collects necessary information to accompany appeal.

* Prepares patient statements for charges not covered by insurance. Insures that statements are mailed on a regular basis.

* Follows up on past due patient balances and provides necessary information to collection agencies for delinquent accounts.

* May perform “soft” collections for patient past due accounts. This may include contacting and notifying patients via phone or mail.

* Posts insurance and patient payments using medical claim billing software.

* Prepares and submits secondary claims upon processing by primary insurer.

* Understands managed care authorizations and limits to coverage such as number of visits.

* Verifies patient benefits eligibility and coverage.

* Meets outlined Piedmont Eye Center benchmarks and/or quality indicators as monitored through audits or recordings. Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the insurance department via scheduling adjustments for unexpected absences, events, or work volume variances.

* Performs opening balancing procedures.

* Processes Patient and Insurance Carrier refunds.

* Other duties and special projects that are assigned by management.

Service Delivery Expectations:

* Patient centered care focused.

* Meets Piedmont Eye Center service standards in all categories.

* Team player.

* Follows HIPAA guidelines in handling patient information.

* Meets the expectations of our internal and external customers in providing excellent service.

* Demonstrates positive customer relationship skills with all telephone encounters.

* Seeks and supports changes in departmental processes and services. Suggests improvements and participates in organized efforts to improve service levels.

* Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.

* Promotes sense of pride in insurance department and positive interpersonal relations among all team members.

* Exhibits commitment to effective problem solving techniques when issues arise.

* Continuously acts to maintain a safe, clean, healthy, and fun work environment consistent with Piedmont Eye Center’s professional patient/caller service, vision, values, and endeavors.

* Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.

* Demonstrates effective problem solving skills

Required Qualifications:

* High School Diploma

* Computer skills that include a combination of experience in a Windows Operating System, e-mail, and data entry experience.

* Ability to look up ICD-10 diagnosis and CPT treatment codes from online service or traditional coding references.

* Prior experience with Medical billing software

* At least 3-5 years of insurance billing experience in a previous job.

Preferred Qualifications:

* Prior experience in an Ophthalmology practice

* Prior experience with medical office PM software.

Job Type: Full-time

Required education:

* High school or equivalent

Required experience:

* insurance billing: 3-5 years

What Our Patients Think

  • Riley Hart /
  • Staci Hamlett /
    I couldn't recommend a better doctor, a better facility, and I'm so glad I did it.
  • Brenda Edson in front of a brick home
    Brenda Edson /
    "I could not have asked for a better experience at Piedmont Eye Center. From my very first visit, the staff was friendly, knowledgeable, and genuinely interested in me."
  • Bobby Moore /
    "I wish I would have done it many years ago now."
  • Bryan Mitchell outside of a football stadium
    Bryan Mitchell / ANALYST
    "My vision was the best it had been since I was a teen. I had my LASIK surgery performed almost 2 years ago, and it is as good today as it was then."
  • Caroline Trexler /
    "They ensured that the entire process from preliminary appointments to follow up visits went seamlessly – the perfect team that gave me perfect vision."
    "All and all, this has been a very pleasant and beneficial period for me. I recommend it highly for anyone in a similar situation.'
  • Cynthia Stewart standing outside
    Cynthia /
    "I feel almost like a new person It’s a wonderful feeling to wake up in the morning and be able to actually see across the room without fumbling for my glasses. "
  • Frances / RETIRED
    "Dr. Ceballos has always been very positive, clarifying everything medically, never leaving me in doubt and has always made me feel special and important."
  • Guy / RETIRED
    "The procedure was painless, and now I’m happy to say I only wear glasses to read. I have 20/20 vision in my left eye and 20/25 in my right. "
  • Janice Bloom standing in front of a tree
    "Dr. Bowers and his staff treated me with the utmost in professional care, making sure I was comfortable throughout the entire process."
  • Barbara / RETIRED
    "The procedure was pain free and I am so pleased with the results. It was money well spent and it is unbelievable how clear and colorful everything is. I want to tell Dr. Bowers and his staff how grateful I am."
  • Jerome / RETIRED
    "Doctor Vogel has treated me professionally as has his staff. They have been caring and have answered my questions to my satisfaction."
  • Jon Dupin standing outside of a brick home
    Jon Dupin / PASTOR
    "LASIK is not just a medical advancement to me; it’s a miracle"
  • Josh Brewer / HUMANITARIAN AID
    "Because of Dr. Bowers and his team at Piedmont Eye Center, my everyday life is now a whole lot easier. "
  • Judy Bowman / MISSIONARY
    "My experience of having Laser Vision Correction was fantastic. Dr. Bowers and all his staff are so knowledgeable and professional, yet very personal, warm, caring, and friendly."
  • Lucy standing in a classroom
    Lucy /
    "Dr. Bowers and his team were very comforting. The next morning, I opened my eyes and was able to see the alarm clock across the room, which I was never able to see before. It was a miracle!"
  • Martha Ann / GRANDMOTHER
    "It is a wonderful feeling to have no RX lenses. I want to thank Dr. Bowers and the Surgery Center for the freedom I feel.”
  • Monica Shelton / Featured Patient
    "Everyone told me what they were going to be doing to me and what to expect every step of the way. My experience with Piedmont Eye Center and Dr. Bowers and the whole LASIK team was awesome!"
  • Adelia / RETIRED
    "God led me to Dr. Vogel. He is absolutely the most wonderful doctor in the world. Not only is he a great doctor, he is a great ‘people person’. You always feel safe with him."
  • Penny Abbot in front of a home
    Penny Abbott / Financial Consultant
    "From the great staff who helped me, to the simplicity of setting up my flexible spending account, to my complete satisfaction and enjoyment of having clear sight, this has been an easy process."
    "The staff at Piedmont eased my nerves and the procedure was swift and smooth."
  • Sue Earsing and lasik eye surgery
    "I have always seen the world through glasses or contacts, so the sharpness of vision I have now was never there before."
    “Dr. Bowers not only met my expectations, he surpassed them. I had no idea that vision like this was possible. I no longer struggle in the shadows of a course- everything is clearer.”
  • Troy Doss
    "Piedmont Eye Center takes care of the little things to make LASIK a comfortable process."
Read More Testimonials