Join Our Team!

Piedmont Eye Center, for over 40 years, has maintained our commitment to provide the highest quality medical and surgical eye care for our community.  This is possible through the compassion, dedication, and teamwork of our staff.  We are committed to being the area’s most comprehensive primary eye care provider while maintaining a personal approach to care for our patients. If you are interested in joining our team, please apply using the form below.

We are an equal opportunity employer.

Careers

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Available Opportunities

INSURANCE/BILLING REPRESENTATIVE

This is an Insurance Department representative position responsible for filing insurance claims, managing patient accounts and answering inquires on account status and charges from ophthalmology patients. Piedmont Eye Center insurance department representatives are responsible for collecting and entering claim information, posting insurance and patient payments and following up on unpaid and rejected claims. Also responsible for documenting all customer interactions in the appropriate computer system. This is an intermediate-level position and these representatives work out of our insurance department in Lynchburg, VA. This is a full-time position with working hours of 8:00am-5pm. Representative reports to the Office Manager.

We hire individuals who have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks.

Responsibilities:

* Enters information necessary for insurance claims such as patient insurance ID, diagnosis and treatment codes and modifiers and provider information. Insures that claim information is concise, complete, and accurate.

* Submits insurance claims to clearinghouses or individual insurance companies electronically or via paper CMS-1500 form.

* Answers patient questions on patient responsible portions, copays, deductibles, write-offs, etc. Resolves patient complaints or explains why certain services are not covered.

* Follows up with insurance companies on unpaid or rejected claims. Resolves issues and re-submits claims.

* Prepares appeal letters to insurance carriers when not in agreement with claim denial. Collects necessary information to accompany appeal.

* Prepares patient statements for charges not covered by insurance. Insures that statements are mailed on a regular basis.

* Follows up on past due patient balances and provides necessary information to collection agencies for delinquent accounts.

* May perform “soft” collections for patient past due accounts. This may include contacting and notifying patients via phone or mail.

* Posts insurance and patient payments using medical claim billing software.

* Prepares and submits secondary claims upon processing by primary insurer.

* Understands managed care authorizations and limits to coverage such as number of visits.

* Verifies patient benefits eligibility and coverage.

* Meets outlined Piedmont Eye Center benchmarks and/or quality indicators as monitored through audits or recordings. Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the insurance department via scheduling adjustments for unexpected absences, events, or work volume variances.

* Performs opening balancing procedures.

* Processes Patient and Insurance Carrier refunds.

* Other duties and special projects that are assigned by management.

Service Delivery Expectations:

* Patient centered care focused.

* Meets Piedmont Eye Center service standards in all categories.

* Team player.

* Follows HIPAA guidelines in handling patient information.

* Meets the expectations of our internal and external customers in providing excellent service.

* Demonstrates positive customer relationship skills with all telephone encounters.

* Seeks and supports changes in departmental processes and services. Suggests improvements and participates in organized efforts to improve service levels.

* Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.

* Promotes sense of pride in insurance department and positive interpersonal relations among all team members.

* Exhibits commitment to effective problem solving techniques when issues arise.

* Continuously acts to maintain a safe, clean, healthy, and fun work environment consistent with Piedmont Eye Center’s professional patient/caller service, vision, values, and endeavors.

* Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.

* Demonstrates effective problem solving skills

Required Qualifications:

* High School Diploma

* Computer skills that include a combination of experience in a Windows Operating System, e-mail, and data entry experience.

* Ability to look up ICD-10 diagnosis and CPT treatment codes from online service or traditional coding references.

* Prior experience with Medical billing software

* At least 3-5 years of insurance billing experience in a previous job.

Preferred Qualifications:

* Prior experience in an Ophthalmology practice

* Prior experience with medical office PM software.

Job Type: Full-time

Required education:

* High school or equivalent

Required experience:

* insurance billing: 3-5 years

 

FRONT DESK RECEPTIONIST

Front Desk Receptionist – Piedmont Eye Center has an immediate opening for a front desk receptionist.  We provide on- the- job- training for entry level personnel. The hours are 7:30am-6:00pm Monday – Friday with no evenings or weekends required. To schedule an interview please contact us by e-mail at your earliest convenience. No phone calls please.

 

What Our Patients Think

  • Ben Crosswhite / OWNER, CROSSWHITE FITNESS
    I couldn't recommend a better doctor, a better facility, and I'm so glad I did it.
  • Brenda Edson was helped at Piedmont Eye Center
    Brenda Edson /
    "I could not have asked for a better experience at Piedmont Eye Center. From my very first visit, the staff was friendly, knowledgeable, and genuinely interested in me."
  • Bobby Moore /
    "I wish I would have done it many years ago now."
  • Bryan Mitchell was helped at Piedmont Eye Center
    Bryan Mitchell / ANALYST
    "My vision was the best it had been since I was a teen. I had my LASIK surgery performed almost 2 years ago, and it is as good today as it was then."
  • Caroline Trexler /
    "They ensured that the entire process from preliminary appointments to follow up visits went seamlessly – the perfect team that gave me perfect vision."
  • Charles / RETIRED COMMANDER , UNITED STATES NAVY
    "All and all, this has been a very pleasant and beneficial period for me. I recommend it highly for anyone in a similar situation.'
  • Cynthia Stewart had LASIK surgery at Piedmont Eye Center
    Cynthia /
    "I feel almost like a new person It’s a wonderful feeling to wake up in the morning and be able to actually see across the room without fumbling for my glasses. "
  • Frances / RETIRED
    "Dr. Ceballos has always been very positive, clarifying everything medically, never leaving me in doubt and has always made me feel special and important."
  • Guy / RETIRED
    "The procedure was painless, and now I’m happy to say I only wear glasses to read. I have 20/20 vision in my left eye and 20/25 in my right. "
  • Janice Bloom had lasik surgery at piedmont eye center
    Janice Bloom / ADMISSIONS DATABASE & COMMUNICATIONS DIRECTOR
    "Dr. Bowers and his staff treated me with the utmost in professional care, making sure I was comfortable throughout the entire process."
  • Barbara / RETIRED
    "The procedure was pain free and I am so pleased with the results. It was money well spent and it is unbelievable how clear and colorful everything is. I want to tell Dr. Bowers and his staff how grateful I am."
  • Jerome / RETIRED
    "Doctor Vogel has treated me professionally as has his staff. They have been caring and have answered my questions to my satisfaction."
  • Jon Dupin now has clear vision thanks to piedmont eye center
    Jon Dupin / PASTOR
    "LASIK is not just a medical advancement to me; it’s a miracle"
  • Josh Brewer / HUMANITARIAN AID
    "Because of Dr. Bowers and his team at Piedmont Eye Center, my everyday life is now a whole lot easier. "
  • Judy Bowman / MISSIONARY
    "My experience of having Laser Vision Correction was fantastic. Dr. Bowers and all his staff are so knowledgeable and professional, yet very personal, warm, caring, and friendly."
  • Lucy had lasik eye surgery at piedmont eye center
    Lucy /
    "Dr. Bowers and his team were very comforting. The next morning, I opened my eyes and was able to see the alarm clock across the room, which I was never able to see before. It was a miracle!"
  • Martha Ann / GRANDMOTHER
    "It is a wonderful feeling to have no RX lenses. I want to thank Dr. Bowers and the Surgery Center for the freedom I feel.”
  • Monica Shelton / Featured Patient
    "Everyone told me what they were going to be doing to me and what to expect every step of the way. My experience with Piedmont Eye Center and Dr. Bowers and the whole LASIK team was awesome!"
  • Adelia / RETIRED
    "God led me to Dr. Vogel. He is absolutely the most wonderful doctor in the world. Not only is he a great doctor, he is a great ‘people person’. You always feel safe with him."
  • Penny Abbot gives a LASIK Surgery Recommendation
    Penny Abbott / Financial Consultant
    "From the great staff who helped me, to the simplicity of setting up my flexible spending account, to my complete satisfaction and enjoyment of having clear sight, this has been an easy process."
  • Sallie Bloom / SPECIAL EDUCATION TEACHER
    "The staff at Piedmont eased my nerves and the procedure was swift and smooth."
  • Sue Earsing and lasik eye surgery
    Sue / CHIROPRACTOR
    "I have always seen the world through glasses or contacts, so the sharpness of vision I have now was never there before."
  • Tim / NATIONAL ENDURO CHAMPION
    “Dr. Bowers not only met my expectations, he surpassed them. I had no idea that vision like this was possible. I no longer struggle in the shadows of a course- everything is clearer.”
  • Troy Doss and lasik eye surgery
    Troy Doss / ASSISTANT PRINCIPAL AT JEFFERSON FOREST
    "Piedmont Eye Center takes care of the little things to make LASIK a comfortable process."
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