Careers

Department: Clinical
Job Status: Active
FLSA Status: Non-Exempt Work Schedule: Monday-Friday 7:45am-6pm

POSITION SUMMARY

Job Status: Full-Time
Reports To: Clinical Manager

Amount of Travel Required: Occasionally to other onsite PEC offices

Positions Supervised: None

Ophthalmic Assistant

The Ophthalmic Assistant is responsible for daily patient care and clinical flow. Requires good understanding of the ophthalmic practice while working directly with the patient and physician. Performs screening and diagnostic testing. Requires knowledge of medical instrumentation and its proper care and usage needed. Accurately gathers and records information in EMR.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Maintains punctual and consistent patient work up to assure patients are seen on time. (minimum of 3 patient work ups per hour)
• Efficiently and accurately interview patients and document histories.
• Demonstrate accuracy and working knowledge of eye anatomy, disease, symptoms, and ocular medications.

• Accurately perform Lensometry, Visual Acuity, Refractions, Confrontational Visual Fields, Evaluation of Motility, Pupillary function test, Pachymetry, Angle Assessment, Applanation Tonometry, Stereo testing, Color Plates, Axial Length measurement, Corneal Topography, Contact Lens Evaluation.
• Has a working understanding of Lenstar, IOL Master, Argos Automated Visual Fields, fundus photos, OCT, and Nidek refraction system.
• Has basic knowledge of contact lenses.
• Utilize proper eye drop technique and sterility.
• Understands and uses proper sterile techniques.
• Utilizes proper universal precaution and adheres to office policies for occupational safety.
• Understands characteristics of common anterior segment disorders and lid conditions.
• Understands and communicates well to patients about common surgical procedures.
• Understands and follows procedures for surgical and procedural consents.
• Displays consistent professionalism and positive rapport with fellow employees, patients, and cooperates with supervisory staff and physicians.
• Knowledge of EMR system and how to properly record the exam.
• Scribes readily when physician desires and available to physician when needed.
• Demonstrates flexibility in job assignment.
• Takes pride and ownership in success and image of PEC, Inc.
• Reviews physician generated instructions with patients.
• Maintains job required certifications.
• Understands and demonstrates care and maintenance of ophthalmic instruments and equipment including reporting and documenting all equipment maintenance problems.
• Patient is highly interactive and requires extensive interaction during screening processes.
• Must have knowledge of medical terminology.
• Maintaining patient confidentiality.
• Ability to attend required meetings.
• Demonstrate flexibility in job assignment.
• Assist with Research Department as needed/as directed by Clinical Management.
• Perform additional duties as assigned.

POSITION QUALIFICATIONS Competency Statement(s)

• Adaptability – Ability to adapt to change in the workplace.
• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Decision Making – Ability to make critical decisions while following company procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Empathetic – Ability to appreciate and be sensitive to the feelings of others.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES
Education: High School Diploma or Equivalent

Experience: Prior experience in a healthcare or customer service related setting preferred.

Computer Skills: Ability to efficiently operate computers and research, as needed. Comfortable with Microsoft Office

Certifications & Licenses: N/A

Other Requirements:

• Excellent attendance required to maintain efficient clinical processes.
• Highly motivated and willing to work extra as needed.
• Ability to learn how to operate ophthalmic equipment.
• Ability to obtain knowledge and skills in clinic and through educations courses.

Job title
Front Office Associate /Receptionist

Reports to
Front Desk Supervisor

Summary of Responsibilities
Responsible for registering patients according to appointment time, collecting marketing/referral sources, collecting co-pays, scheduling appointments and checking out patients. Responsible for distributing contacts and collecting payment.  Track no shows and enter into system.

List of Responsibilities/Duties

• Efficiently registers patients by gathering, verifying and entering in demographic, insurance information and HIPAA.
• Obtains signed registration sheets, permissions to file claims, records releases, etc.
• Review Worker’s Compensation process and collecting/confirming required information prior to seeing patient.
• Collects co-payments and personal payments.
• Prepares day sheet and balances cash drawer each day.
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
• Verifies upcoming appointments.
• Cross trained in the switchboard area responsibilities to provide coverage as needed.
• Maintains personal reference book on insurance companies and coverage.
• Assists other patient service staff as needed.
• Greets patients promptly and professionally.
• Properly triages patients and visitors.
• Maintains patient confidentiality at all times and communicates with the Compliance Officer regarding procedural changes and concerns.
• Participates in professional development efforts to remain current on insurance coverage and regulation matters.
• Cooperates and communicates professionally with all staff members and physicians about practice matters.
• Issues proper receipts and maintains balanced drawer.
• Check out, encounter forms and posting daily.
• Demonstrates flexibility in job assignment and work schedule.
• Attends required meetings.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Minimum Education Requirements

• High school diploma

Minimum Background Requirements

• Customer service experience, some experience in a medical office setting would be a plus.

Minimum Demonstrated Skills

• Position requires accuracy, thoroughness, and an understanding of insurance, and practice financial procedures.
• Position is highly interactive, and requires extensive patient interaction during registration processes.

• Excellent attendance required to maintain efficient registration processes.
• Work is fast paced and multi-tasked.
• Requires ability to work as a team member.
• Requires good judgment and communication skills to keep registration process moving efficiently.
• Requires patient and vendor contact, and therefore individual must exhibit friendly, welcoming personality with neat, well groomed appearance, be professional in conduct, and have the ability to listen patiently and communicate clearly.
• Appropriate sense of responsibility towards patients and practice.
• Must represent PEC standards of high productivity and appropriateness.
• Must demonstrate excellent customer service in both tone and words.
• Skill in operating computer, Microsoft Office, fax machines and copier machines.
• Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice.

Physical Demands

• Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day.  Must be able to push/pull/lift/carry 15lbs or less frequently throughout the day. Good vision, hearing, and sense of touch also required.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. 

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations.